Exchanges & Returns Policy

Return & Exchange Policy 

We appreciate that it’s better to be able to ”try before you buy” where wellies are concerned. To help you make the most informed buying decision, we hope that you found our measurement guide useful. Should you find that your boots aren’t suitable, or you’ve simply changed your mind, we are happy to offer either an exchange or refund service. 

In line with the Consumer Contracts Regulations, you have 14 days from the date of receiving your wellies to advise us that you would like to return or exchange them. 

All boots must be returned in a saleable condition and must not have been worn outside. 

 

Exchange

To try a different size, e-mail us on [email protected], stating your order number and the size that you would like to try. We are happy to send out an exchange before you return the original pair, as this will save on return postage costs. 

You have 14 days from the date of receiving your order to advise us that you would like to swap them. 

 

Returns and Refunds 

If for any reason you decide that you don’t want to keep the wellies, e-mail us on [email protected], stating your order number and the reason why you want to return them. Once we have acknowledged your request to return, please return to: 

The Wide Welly Company Oaktree Court Business Centre Mill Lane Little Ness Cheshire CH64 8TP 

You have 14 days from receiving your order to advise us of your intent to return and then a further 14 days to return the order to us. 

Please do not return the wellies without informing us first. And please ensure that they are in a saleable condition. We are unable to accept boots that have been worn outside.

 

Faulty Goods

Our boots undergo stringent quality control checks throughout the manufacturing process – we know this because we watch the boots being made and then we manage the testing processes. We also check the boots before we send them out to you. In the unlikely event that the boots you receive are defective, please contact us on [email protected] We will then advise you of the next steps. 

We offer a 12 month guarantee with our wellies, subject to the care instructions being followed that we send out with your order.  If there is a failure in the first 6 months after your purchase, we will either offer a refund or replacement.  Where failures occur after 6 months, we offer a replacement pair of boots.

Please DO NOT return the boots to us without contacting us first. 

Return Postage Costs 

We’re sorry, but we’re unable to absorb the cost of offering free returns as this would mean us putting up our prices. 

It is important that you weigh your boots before returning them, as postage cost is determined by the weight. Below is a table of typical weights and current postage costs. 

If returning by Royal Mail, it is important that you keep your proof of postage or tracking reference number. For boots weighing over 2kg, we have partnered with Collect+. They have over 7000 drop off locations in the UK and charge £4.49. You simply down load a label, stick it to your parcel and drop off at a Collect+ location. We will deduct the return costs when we process your refund. 

 

Boot Size Typical Weight Suggested Return Method Price To note
4 & 5 < 2kg Royal Mail 2nd Class Small Parcel £3 un-signed
£4 signed
Obtain a proof of postage
Please let us know the reference number
6 Sometimes > 2kg and sometimes < 2kg < 2kg Royal Mail 2nd Class Parcel £3 un-signed
£4 signed
Obtain a proof of postage
Please let us know the reference number
7, 8, 9, 10 > 2kg Download a collect+ label from here £4.49 We will deduct £4.49 from your refund once your return is received.

 

Extended Christmas Returns Period 

For boots bought as Christmas presents from December 1st 2019, we have extended our returns policy to January 31st 2020. Bots must be received by this date. 

If you bought boots before this date for presents, we accept returns at our discretion, but charge a £10 re-stocking fee. The boots MUST be returned in a saleable condition and must not have been worn outside.