Refund policy

Canceling, exchanging, or returning your order

Our policies comply with The Consumer Contracts Regulations.

Need to cancel your order?

If you cancel before we have despatched your order, we will simply process a refund for you.

If the goods have been despatched, but you are still to receive them, you will need to return the goods to us at your expense.

You can download a Royal Mail returns label by clicking here.  We will  deduct £3.99 from your refund to cover the cost of the return.

Returning your wellies

You have 28 days to return any unwanted items to us.

All wellies must be received in a saleable condition and must not have been worn outside. If it is clear that the wellies are not in a saleable condition, then we are not able to exchange the wellies for you – you will need to place another order. We are a small business and we’re unable to carry the cost of simply writing stock off. This will inevitably result in us having to increase our prices.

Please note that failure to return the insoles with your wellies will result in a £10 charge.

Returns via Royal Mail: click here to download a returns label.  We will deduct £3.99 from your refund to cover the cost of the return.   If you chose to return the wellies via a different courier, and we are unable to track down any items that are undelivered, we are not able to process a refund.  It is highly likely that returning via a different courier will cost more than £3.99.  

Socks and accessories can only be returned if the original label remains in tact and attached to the accessory.

Need to exchange

Let us know that you'd like to swap your original order, then download a Royal Mail label here.  We'll send out your new order once we receive the original order.  We only cover the cost of one exchange.

When will my refund be processed?

We aim to process your refund within 5 working days of us receiving saleable wellies back at our shed.  Please remember that we will deduct £3.99 from your refund to cover the cost of the return.

My original Postage hasn't been refunded

We offer free postage on all orders above £55.  Below £55, we will add £3.99 to your order, but if you then go on to return your order, the only deduction we make is £3.99 to cover the cost of the return. 

If you paid for a special delivery and then return your item, we will deduct £3.99 and the original additional cost that you paid.

I’m sorry, but we are unable to refund you if the boots that you return have been worn.