*** Wrap up warm, stay safe and embrace today! ***

Delivery and Returns Policy

UK Deliveries

Being a small business in a semi-rural location, we are able to operate COVID-19 safely.  Our operations will only be impacted by staff shortages at The Royal Mail.

From John O’Groats to Lands End, we deliver FREE to all UK locations!

Place your order before 2 p m Monday – Friday and we aim to despatch on the same day using the Royal Mail Tracked 48 service.  Orders received after 2 p m will be despatched on the next working day.  The tracking number for your order will be e-mailed through to you once your order has been despatched.

Although we do not despatch over the weekend or on Bank Holidays, we do prepare orders for despatch, which means you may receive notification that your order has left us.  However, there can be a 24-hour delay at the weekend between us preparing orders and Royal Mail receipting them into their system.

We only vary from using The Royal Mail services if you order more than one pair of wellies.  In these cases, we use an alternative courier and will advise you of the details at the time of despatch.

How long does my order take?

From the date of despatch,  your order will normally take 3-4 working days to arrive with you.

Please note that once your order has been picked up by Royal Mail, The Wide Welly Company is unable to influence the delivery of your order.

What if my order doesn’t arrive?

When your order’s despatched, your tracking ID will be e-mailed to you.  Please use this to contact the Royal Mail if your order doesn’t arrive by the expected delivery date.  Please ONLY contact The Wide Welly Company after you have tried to trace the order yourself.

I’ve received a text to say that my order has been delivered…but it hasn’t!

Sometimes, Royal Mail don’t always leave a card to say that they have tried to deliver your order.  Please check with your neighbours and your local delivery office to see if they have your parcel before contacting The Wide Welly Company.

For efficiency, and to offer you the best value for money, we have limited the delivery options that we provide.  We are unable to offer a Next Day Delivery option.

Returning 2020 Christmas gifts

We will assume that any boots ordered from November 1st onwards may have been bought as a Christmas gift.  In which case, we will extend our returns window to January 31st 2021.

International Delivery

*** We are aware of significant delays being caused as a result of the completion of the Brexit transition.  As a result, we have temporarily ceased sending our wellies outside of the UK…but we will be back ***

Country Cost (£) Cut off & estimated delivery times
France £15 Order by 1 pm
Delivered 5-8 working days after despatch
Germany £15 Order by 1 pm
Delivered 5-8 working days after despatch
Belgium £15 Order by 1 pm
Delivered 5-8 working days after despatch
Spain (mainland only) £16 Order by 1 pm
Delivered 5-8 working days after despatch
Netherlands £16 Order by 1 pm
Delivered 5-8 working days after despatch
Ireland £15 Order by 1 pm
Delivered 5-6 working days after despatch
Austria £17 Order by 1 pm
Delivered 5-8 working days after despatch

 

The Wide Welly Company Guarantee

All our boots are sold with a 12-month guarantee.

We continue to develop our boots in line with the feedback we get from you!  But it doesn’t mean that they are invincible nor are they designed to be a work boot.

The more you wear your wellies, the faster they will wear out!  The way you wear them, the length of time you wear them, what you do in them and how you store them all affect the life span. Please ensure that you read our care guide to get the best from your wellies

In the event that you have an issue with your wellies, please e-mail us at [email protected] with a picture of the issue and your original order number.  And we’ll take it from there.

Your experience matters to us and we strive to develop the best wellies that we are able to.

Wellies are handmade

There is no machine that can make a pair of wellies…they’re made by hand, lots of hands! This means that sometimes they have surface defects or marks on them, and they may show variations between individual pairs.  These variations do not affect the functionality, so please be understanding if you find a flaw on the surface or something doesn’t look totally equal.  It’s not enough to warrant sending the wellies to a landfill.

Canceling, exchanging, or returning your order

Our policies comply with The Consumer Contracts Regulations.

Your right to cancel

Your right to cancel an order for goods starts the moment that you place your order and ends 14 days from the day that you receive your goods.

If you cancel before we have despatched your order, we will simply process a refund for you.  If the goods have been despatched, but you are still to receive them, you will need to return the goods to us at your expense.

The most cost-effective way to return your order is via Collect +.  Simply click here to download a pre-paid label.  Assuming that the goods are returned to us in the condition that they were despatched, we will deduct £4.99 from your refund to cover the cost of the return.

Need to exchange?

If you’d like to swap your order for an alternative size or design, you have 14 days from the date of delivery to advise us of this.  Exchanges are free of charge.  Simply click here to download a pre-paid collect+ label.

We will only despatch the replacement wellies once the original order is received.  If you need the replacements quickly, then please consider placing a separate order.  The wellies must be received in a saleable condition and must not have been worn outside.  If it is clear that the wellies have been worn outside, then we are not able to exchange the wellies for you –  you will need to place another order.

Just want to return?

We hope that the size guide, pictures and other information on our website help you to make the best-informed buying decision.  But should you receive your boots and they’re just not what you expected, or you’ve just changed your mind, you have 14 days from the date of receipt to advise us that you’d like to return them.  Simply e-mail us at [email protected] with your order number and telling us that you’re returning the boots.  Then click here to download a pre-paid Collect+ label.  We will deduct £4.99 from your refund to cover the cost of the return. Wellies MUST be returned in a saleable condition.  If it os clear that they have been worn outside, we will not be able to process a refund.

When will my refund be processed?

We aim to process your refund within 48 hours of us receiving saleable wellies back at our shed.  we are unable to refund you if the boots that you return have been worn.